At Alta1, we are committed to creating a culture of safety, trust, and continuous improvement. Your feedback whether positive, constructive, or a formal complaint helps us strengthen the way we serve students, families, and our community.
We encourage students, parents, carers, and community members to speak up if something doesn’t feel right.
You will always be treated with respect, fairness, and confidentiality.
Our goal is to resolve issues early, respectfully, and with care.
We listen first, act promptly, and keep you informed throughout the process.
All complaints are handled in accordance with our Complaints and Feedback Policy, which aligns with the National Principles for Child Safe Organisations and the School Education Act 1999 (WA).
To keep improving, Alta1 reviews all feedback and complaints annually to identify patterns, strengthen our systems, and ensure that what we learn leads to better outcomes for students and families.
You can contact us in the way that feels most comfortable for you or your child:
Speak with a staff member you trust a teacher, chaplain, or principal.
Alta1, PO BOX 301, Joondalup DC, WA 6919
Fill out the Complaint Form
If you need support making a complaint, you can ask someone to help – a parent, carer, friend, or advocate.
We can also arrange support from someone who speaks your language.
If you are not happy with how your concern has been handled, you can request an internal review or seek external advice (see below).
Students have the right to speak up if something makes them feel unsafe, uncomfortable, or unhappy. You can talk to:
Adults at Alta1 will always listen, answer your questions, and treat you with respect.
Role of the Director General of the Department of Education (WA)
The Director General ensures that all schools meet registration standards including having a fair and transparent complaints process.
Students, parents, and community members have the right to contact the Director General if they believe a complaint has not been handled appropriately by the school.
While the Director General cannot intervene in individual decisions, they can assess whether Alta-1’s processes meet the required standards.
For more information, visit:
Concerns about non-government schools – Department of Education WA
Alta1 upholds the National Principles for Child Safe Organisations, ensuring our environment is safe, inclusive, and empowering for all young people.
We are committed to:
If you have a question or want to share feedback, please reach out to our team.
Speaking up helps us make Alta1 safer and stronger for everyone.
